Newsletter Keeping pets naturaly healthy

About buying veterinary medicine

 As a pet owner you’ll want to be sure that the medicines that you’re giving your pet are safe, effective and legal.  Buying your medicines from us, a Veterinary Medicine Directorate (VMD) approved retailer, you can be sure:

  • We are a UK-based retailer and authorised to sell veterinary medicines
  • We only supply veterinary medicines that are authorised in the UK, meaning they’re proven to be safe and affective when used as directed

 We are approved by the VMD for the retailer supply of POM-VPS and NAF-VPS veterinary medicines by a suitably qualified person (SQP). Our premises registration number is: 2033788.  You can check our approval on the VMD website

 Suitably Qualified Persons(SQPs):

 Making sure that your pet gets the correct product is our upmost priority this is why we have a number of staff that are qualified, trained and registered to dispense the veterinary medicine.

These staff are able to dispense any veterinary medicine that falls into the below category

  • Prescription Only Medicine that can only be dispensed by a Veterinary surgeon, Pharmacist or a Suitably qualified person (POM-VPS)
  • Products that are indicated for Non Food producing Animals that can be prescribed by Veterinary surgeon, Pharmacist or a Suitably qualified person (NFA-VPS)

 Our SQP’s are listed below along with their registration number

Rhys Owen          QK30223

Janet Davies        QE31148

Ywain Williams     QC34386

 To verify the above registration details, please visit then enter the name or number of the person you wish to verify.

 For more information about SQP’s please visit

 Veterinary Medicines Directorate (VMD)

 The VMD is the UK Government agency responsible for the control on veterinary medicines in the UK, including their authorisation, manufacture and supply

 If you have a complaint about the quality of a veterinary medicine that you have recived form us pleas contact us in the first instance (our complaints procedure can be found in our terms and conditions). But if you are not satisfied with the way that we have handled a complaint that relates to a veterinary medicine, you may wish to contact the VMD. Details on how to make a complaint to the VMD can be found at:

 Please note that the VMD will only consider complaints about veterinary medicine supplied – They will not consider complaints about service, delivery, cost or non-medical products

 The Accredited Internet Retailer Scheme (AIRS)

 In 2012 the VMD set up the AIRS in response to the public’s concerns about buying veterinary medicines online. We are accredited under the scheme.

 You can learn more about the work of the VMD and AIRS by going to the following link:

We are currently in the process of applying to be a part of this scheme, if you need any further information about this please don’t hesitate to contact us 

 Authorisation, classification and further information on Veterinary Medicinal Products

 Any product in the UK that makes a veterinary medicine claim must be authorised.  You can tell if a veterinary medicine is authorised as it will include English language labelling (which is important that you read and understand before using the medicine). The label will include a unique UK marketing authorisation number, which will appear in one of the following format:

  • Vm 0432/4001
  • Vh 05467/4007
  • EU/1/99/001-001

 Alterniatively the product may include a statement “This veterinary medicine is marketed in accordance with Schedule 6 of the Veterinary Medicine Regulations – Exemptions for small pet animals” or similar on the label and packaging.

There are two classification of authorised veterinary medicine that we supply. They are as described under the SQP heading above

You can use the VMD’s product information database to check if a product is authorised and it’s classification, or to search for a UK-authorised veterinary medicine.  The search facility allows you to search by name, active substance, species, legal classification and many other option.  Each Summary of Product Characteristics (SPC’s) tells you all about the medicine.

To find details on all veterinary medicinal products currently authorised in the UK please follow the link to the VMDs Product Information Database at

Adverse reactions to medications

No medication is risk free and all medicines have the potential to cause adverse effects. Some of the adverse effects are known about and these are explained in the product’s SPC.  Others that may only rarely occur or are specific for certain breeds or groups of animals may only be seen when the products are used more widely.

If you suspect that you or your animal has had an adverse reaction to a veterinary medicine, or you think the medicine hasn’t worked as it should have done, report it to the VMD using the form available below:

Complaints about veterinary medicines:

If you have a complaint about the quality of a veterinary medicine please contact us in the first instance. You can find our complaints policy in our Terms & Conditions. However, if you feel that we haven’t resolved your complaint satisfactorily, you can contact the VMD;

Please note that the VMD will only consider complaints about veterinary medicines, not about service, delivery or cost and not about non-medicinal products. 


Contact us

Our support hotline is available 24/7.

Phone01492 593062

Contact our expert support team!